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Server
Administration
- Hardware
Management and installation of server hardware,
backup solutions, on-site data center hardware
inventory, failed part replacement and
installation of additional hardware components.
- Software
Management, installation and updating of all
operating systems, web server applications,
databases, remote administration. Managing
performance audits, implementation of backup
procedures, configuration, maintenance and
upgrades of operating systems, optimization of
hard disk usage, memory usage, and analysis of
error logs. Installation of custom software,
server automation, configuration of mail
servers, FTP servers and web servers, and
installation of operating system plug-ins and
modules.
- Network
Management and installation of switches,
routers, load-balancers, and all versions of
Internet connectivity
Meet the demands of your business' rapid growth and
expansion with our exclusive Professional Services.
email Techsales@techssolutions.com
for an immediate response.
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| Server
Monitoring |
$100
per month
$100 startup |
Techs Solutions can offer additional advanced server
monitoring for your dedicated machines to ensure
minimal downtime. Techs
Solutions will monitor 7 services on each
dedicated server to ensure each service is running
and restart if necessary; Techs
Solutions will check for a server response
every 30 seconds and send a pager or email
notification when the response from the server is
not received and then another email or notification
when the service or machine becomes available again.
This service includes a Techs
Solutions support engineer:
- Rebooting your machine as needed
- Stopping & restarting services on Windows
2000 machines
- Killing/restarting daemons and processes on
UNIX machines.
- 7 ports / services monitored
- Detailed server response time statistics to
help determine server overloading or
inefficiency
Meet the demands of your business' rapid
growth and expansion with our exclusive Professional
Services. email Techsales@techssolutions.com
for an immediate response.
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| Data
Warehousing |
$2500
per month
$2500 startup |
Techs
Solutions offers up to 2 terabytes of disk
storage for any data types needed. Data Warehousing
service includes hourly, daily, weekly or monthly
backups depending on client's need. Includes
off-site storage of weekly-updated master backup
tapes to ensure even in natural disaster or fire
your data is kept safe. Your data is stored on high
end servers connected through redundant DS3
connections to the Internet ensuring that your data
can be manipulated, managed and accessed 24 hours a
day from any point in the world.
Meet the demands of your business' rapid growth and
expansion with our exclusive Professional Services.
email Techsales@techssolutions.com
for an immediate response.
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Security
Services
Techs
Solutions offers a fully managed solution to
ensure the best possible security across your entire
server farm. The foundation of this program rests on
combining complete network perimeter defense by
combining firewall placement with packet filtering
and real-time monitoring 24 hours a day. By creating
a custom user access list you are able to block
certain IP ranges, networks or individuals from
reaching your server farm. Each approved user has
individual access privileges as set by the network
ensuring only certain data or applications can be
accessed. Techs
Solutions provides all of the required
hardware and software and pre-configures it to your
specific needs. This service is fully scalable to
your growth needs. This fully managed security
service includes:
- Content filtering
- Packet filtering
- Expert security consultation, design and
implementation
- Data-level proxies
- Firewall penetration scans
- Anti-spamming filtering
- Port scanning detection
- Spoofing detection
- IP, network and site blocking
- Port blocking
- DoS detections and prevention
Meet the demands of your business' rapid
growth and expansion with our exclusive Professional
Services. email Techsales@techssolutions.com
for an immediate response.
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Marketing
Consultation
Your web site is fully deployed but where are all of
your hits? Techs
Solutions's marketing team will work within
any budget to maximize your exposure and increase
your site hits and company name recognition. We have
successfully assisted hundreds of Internet
businesses with new site launch, name branding, or
flash advertising campaigns. We know what it takes
to stand out and be successful. The following
services are included with this consultation and
design package:
- Analysis of search engine placement
- Submission to 2000 different search engines
- Custom written title pages, meta tags and site
keywords
- Perform market study
- Setup focus groups to analyze market trends
- Forecasting future market shifts
- Optimization of company logo, image and logo
recognition
- Collect rate card information on print,
online, television, radio and outdoor media
- Measure effectiveness of ad campaigns and
adjust future placement as needed
- Analysis of site traffic
- Determine optimal expenditure on various
marketing media
- Design and prepare creative for all ad
campaigns
- Pre-planning or collateral marketing
materials, brochures, information videos and
CD-ROMS
- Improving web site design, navigation and
overall layout and structure
Meet the demands of your business' rapid
growth and expansion with our exclusive Professional
Services. email Techsales@techssolutions.com
for an immediate response.
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| Live
Media Services |
$200
per month
$150 startup |
Techs
Solutions provides all software and hardware
necessary to broadcast live, streaming media across
the Internet. This is perfect for online radio
broadcasts, corporate earnings / stock holders
meetings and instant webcasts. This service can be
purchased for a one-time live event or setup to
operate on daily, weekly or monthly schedule. This
service includes:
- Web site hosting for the primary domain
housing the event
- Dedicated connectivity (50 GB of monthly
bandwidth included)
- Real Audio / Video G2 servers with 75
dedicated streams
- Windows 2000 Media servers with 75 dedicated
streams
- IceCast/ShoutCast MP3 servers with dedicated
streams
- Post-event auditing and statistics on users,
bandwidth utilization and event success
- Design, consultation and pre-event planning
- Content storage (15 GB included free) for the
event media
- Pre-event stress/load testing of equipment and
software
Meet the demands of your business' rapid
growth and expansion with our exclusive Professional
Services. email Techsales@techssolutions.com
for an immediate response.
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Exchange
Server Administration
Techs
Solutions offers the ability for you to
completely outsource the administration of your
Exchange Server. Techs
Solutions will offer a dedicated Exchange
Engineer to serve as your personal system
administrator. Your administrator will be available
8 am to 6 pm CST Monday through Friday. The
administrator will be on emergency call only after
these hours and on the weekends. Your administrator
will add new user accounts, administrate and change
permissions on user accounts, mail folders and the
system and provide software support for the Exchange
server. The administrator will also provide domain
name registration and management as well as the
creation, registration and administration of
additional security certificates.
Meet the demands of your business' rapid growth and
expansion with our exclusive Professional Services.
email Techsales@techssolutions.com
for an immediate response.
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OutCall
Service Program
Techs
Solutions is taking its five years of success
in developing a completely customer-centered
technical support team for its Web-based businesses
and consumers and offering that knowledge to you to
use with your customers.
We invite you to use our new OutCall Service Program
to outsource your technical support, customer care,
quality assurance, networking monitoring and other
technology-based departments and centers to Techs
Solutions.
Operating a top-notch call center with in-house
customer care engineers can be an extremely
challenging and costly responsibility. It is
difficult to recruit, hire, and train, and retain
intelligent, Web-savvy support personnel who are
also good at dealing with people. The cost to build
and maintain a fully-staffed, 24x7 call center and
support infrastructure can cost $1 million or more a
year.
We have determine the formula that works to keep
customers and resolve their technical and account
issues to their satisfaction. Our industry-leading
churn ratio of less than 4 percent attests to that.
We can do the same for your business so seamlessly
that your customers will never know that it isn’t
one of your own staff members on the other end of
the phone line, answering their email or chatting
with them online in real time.
Delivering technical support used to mean JUST that
– bare bone technical support. Today’s customers
are more demanding. They want to be able to resolve
their technical problems with someone who cares
about them and can explain the technology to them in
ways they can understand. They want it done quickly,
efficiently and politely.
Unfortunately, most technology companies do not have
the human or financial resources necessary to
operate a call-center in a way that will ensure a
high level of customer satisfaction
At Techs
Solutions, we’ve worked hard to solve this
problem. We know what customer dissatisfaction can
do to hurt a company – and in contrast, how
customer satisfaction can build brand equity and
ensure repeat business. More than 75 percent of Techs
Solutions’s customers have been with one or
two other web hosting companies prior to moving to Techs
Solutions. But once these customers come to
us, they stay.
Poor customer service is the main reason most of our
new customers left their previous web hosting
company. They were tired of lousy technical support,
waiting on hold endlessly, waiting for email
responses that never came. They had to try to get
information from incompetent or under-trained
support engineers.
In some cases, their previous host didn’t even
offer real-time chat or toll-free phone support or
only manned it during regular business hours.
Through our new OutCall Service Program, we are
offering you a way to safely and cost-effectively
entrust all of your support needs to C I Host, the
leader in quality assurance and customer service.
When you participate in Techs Solutions’s
OutCall Service program your clients receive:
- 24x7 toll-free technical support answered
in your company’s name – Most customers
prefer to pick up the phone and call for
support. Our call center engineers are trained
to provide courteous, proficient voice
assistance. A call center manager is on staff at
all times to resolve any problems that go beyond
the scope of the engineer. Depending upon what
service level you chose, your customers’ calls
can be answered within any specified amount of
time – even within two rings! You will receive
a personalized toll-free number to post on your
web site and advertise to your customers.
- 24x7 real-time anonymous online chat
– Techs
Solutions’s real-time chat service is
great for all your customers and perfect for
International clients since it saves them the
cost of a long distance call. All Techs
Solutionss chat engineers are trained in
proper chat etiquette. They will work to resolve
your customers’ problems politely,
intelligently and quickly.
- Branded web-based trouble ticketing system.
Our proprietary TicketMonster system allows your
customers to log on to your web site, open a
trouble ticket and track every step of the
resolution of their problem in real-time. Each
Ticket is completely resolved or escalated
through our support channels, all the way to the
Network Operations Center if needed. Real people
respond to each trouble ticket in a friendly,
professional and completely personalized manner
– no auto-responders are used. Each reply will
contain your company's greetings and closings
and contact information to ensure seamless
integration with your existing support
mechanisms.
- Access to our quality assurance department.
We call every client who seeks support through
email, phone, chat or trouble ticket to ask them
about their experience to ensure they were
satisfied with the results they received. No one
falls through the cracks! If any of your
customers cancel their contract with you, our QA
department will send personalized emails to
discover the reasons for leaving . If any of
your customers express anger or frustration with
your company, Techs
Solutions will apologize and offer
incentives for them to return. Each OutCall
Service company is assigned a personal
representative from Quality Assurance.
- Monthly quality assurance reports. You
will receive a monthly survey of all the
responses received from your clients through our
quality assurance calls.
- Monthly call logs. You will receive a
report showing the number of calls made by your
clients to the OutCall center, the average wait
time, the average length of the call and the
number of dropped calls. Calls will be broken
down by the day of the week and hour of the day
they were received.
In short, you will receive access to our more
than 125 support, customer service and quality
assurance personnel so that each of your customers
gets the best possible technical support, whatever
their needs may be.
Techs
Solutions’s OutCall Service center is
protected around the clock by security guards and is
equipped with state-of-the-art fire and emergency
alarm systems. Each C I Host employee must use his
or her call center badge to electronically swipe-in
at all entrances of our facility. To ensure that our
support service is up and fully functional 99.9% of
the time, our call centers are maintained with
diesel-powered backup generators and 5-DS3
connections to five difference Internet backbones.
We will serve the technical support needs of your
customers 24/7/365 so you can concentrate on growing
your business!
email Techsales@techssolutions.com
for an immediate response.
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